• How can I confirm that you have received my reservation?
    Once you complete your booking, you will receive a confirmation email with your reservation details and reference number. If you do not receive it within 15 minutes, please check your spam/junk folder or contact our front desk at +254 725 717270 for assistance.
  • Up to what age are they considered children?
    Children aged 0-12 years are considered children and can stay free of charge when using existing bedding. However, additional charges may apply for extra beds or baby cribs.
  • Do you have any discount code?
    We offer exclusive seasonal promotions and discounts! Please check our official website or subscribe to our newsletter to stay updated on special offers and promo codes.
  • How can I get in touch with my hotel?
    You can reach us through: 📞 Phone: +254 725 717270, 📧 Email: georgerubinga@gmail.com, 📍 Address: Utawala, Nairobi. Our customer support team is available 24/7 for any inquiries.
  • On the last day, can I leave the room later?
    Our standard check-out time is 12:00 PM. However, late check-out may be available upon request and subject to availability. Additional charges may apply for extended stays.
  • Can I cancel my reservation?
    Yes, you can cancel or modify your reservation based on our cancellation policy: Free cancellations are available for bookings canceled at least 48 hours before check-in. Late cancellations or no-shows may incur a cancellation fee. Please refer to your booking confirmation email for details or contact us for assistance.
  • Do you have hotels with a spa?
    Yes! Our luxurious Spa & Wellness Center offers a variety of relaxing treatments, massages, and wellness therapies. Guests can enjoy a serene spa experience in our dedicated spa facilities.

Each of our guest rooms feature a private bath, wi-fi, cable television and include full breakfast.

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+254 725 717270

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